Zendesk integration with Zuora

Manage customer payments inside Zendesk tickets

Inbill is good at connecting disparate systems into one cohesive workflow.
Case in point: Zuora + Zendesk.

 

With our integration you can:

  • Enable your CS team to manage your customers’ payments inside Zendesk without switching apps;
  • Give granular permissions to every team member according to your team structure;
  • Save 32% of time on your customer service inquiries.

How it works

  1. You receive a new Zendesk ticket from a customer with a billing inquiry;
  2. Inbill Zendesk app or Chrome extension instantly finds all billing history and info from Zuora related to this customer;
  3. Make new charges, refunds, create/cancel subscriptions right inside the Zendesk ticket. All works through Zuora API.
  4. Every customer service agent can be empowered with just enough permissions for their role (be it only verifying payments, making cancellations/refunds up to a certain limit, or have full authority);
  5. Scale customer service team with your growth without the need to give Zuora account access to every CS agent. Security, speed, focus.

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