With our integration you can:
- Enable your CS team to manage your customers’ payments inside Zendesk without switching apps;
- Give granular permissions to every team member according to your team structure;
- Save 32% of time on your customer service inquiries.
How it works
- You receive a new Zendesk ticket from a customer with a billing inquiry;
- Inbill Zendesk app or Chrome extension instantly finds all billing history and info from Zuora related to this customer;
- Make new charges, refunds, create/cancel subscriptions right inside the Zendesk ticket. All works through Zuora API.
- Every customer service agent can be empowered with just enough permissions for their role (be it only verifying payments, making cancellations/refunds up to a certain limit, or have full authority);
- Scale customer service team with your growth without the need to give Zuora account access to every CS agent. Security, speed, focus.