With our integration you can:
- Manage your customers’ payments inside Zendesk without switching apps;
- Stop asking infuriating questions like “What’s your transaction ID?” and just click that Refund button;
- Save 32% of time on your customer service inquiries.
How it works
- Your team receives a new Zendesk ticket from a customer;
- Inbill Zendesk app or Chrome extension instantly finds all billing history and info from PayPal related to this customer;
- Your agents make new charges, refunds, create/cancel subscriptions right inside the Zendesk ticket (according to their permissions!) All works through PayPal API.
- Save time, effort, avoid errors, and even spare the need to have a CRM, if that’s your goal.
- Provide invoices and receipts that payees can customize and create inquiries from.
- Concentrate on real customer needs, not payment mechanics.